Kpmg India Services Llp

Associate Director - Offer and Pre-Onboarding Operations

Kpmg India Services Llp
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 8 yearsMin. 8 years

Job Description

Offer & Pre-onboarding Associate Director

Own and deliver a fast, accurate, and compliant offer-to-join experience. The role is accountable for end-to-end offer management, background verification and onboarding operations, vendor management ensuring strict SLA adherence and a seamless pre-joining and Day 1 candidate experience. With an added focus on analytical capability and data driven insights.

•Team Management:
-Manage teams responsible for job offer creation and onboarding support.
-Provide guidance, training, and performance management to ensure operational excellence.
-Drive continuous development of team members through coaching, mentoring, and skill enhancement initiatives.
•Offer Management:
-Own end-to-end offer creation and release within defined SLAs
-Ensure 100% accuracy, policy and legal compliance
-Partner with TA to meet hiring timelines and business demand
•Pre-Onboarding Candidate Engagement
-Own pre-joining candidate journey from offer acceptance to Day-1
-Reduce offer drops, no-shows and reneges through proactive touchpoints and issue resolution
-Track joining conversion and pre-joining experience metrics
•Onboarding Support:
-Own pre-joining and Day 1 readiness for all new hires
-Drive coordination with IT, Admin, Payroll and HR
-Track onboarding success metrics and improve candidate experience
•Background Checks
-Govern end-to-end BGV lifecycle and vendor SLAs
-Ensure timely document collection, initiation and closure of cases
-Maintain audit-ready, compliant operations
•Stakeholder Collaboration:
-Act as single point of accountability for Offer & Onboarding
-Ensure transparent reporting and strong operating cadence
•Process Improvement & Compliance:
-Identify gaps and implement best practices to enhance operational workflows.
-Ensure adherence to organizational policies, labor laws, and data privacy standards.
•Reporting, Metrics and Dashboards:
-Track and report key performance indicators (KPIs) related to offer turnaround time and onboarding success.
-Provide insights and recommendations to leadership for continuous improvement and improve hiring outcomes
•Leverage data analytics to generate insights and identify improvement opportunities, enabling data-driven decision-making and enhancing overall hiring outcomes.
•Provide actionable recommendations to leadership for continuous improvement and optimization of recruitment processes.
•Vendor Management:
Manage vendor billing/ invoicing process
•Minimum 8 to 10 years of experience
•Proven experience in managing HR Operations Team.
•Advanced proficiency in MS Word, MS Excel, Power BI.
•Hands on experience with SuccessFactors HRMS is preferred
•Good written and verbal communication skills.
•Strong organizational, time management, and multitasking abilities.
•High level of integrity, confidentiality, and discretion in handling sensitive information.
•Attention to detail and a commitment to accuracy in all tasks and reports.
•Masters/Bachelor’s Degree in Human Resources, Business Administration, 
or a related field

Experience Level

Mid Level

Job role

Work location
Work locationGurgaon, Haryana, India
Department
DepartmentHuman Resources
Role / Category
Role / CategoryHR Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 8 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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