Order to Cash Operations Specialist

Order to Cash Operations Specialist

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Specialist
Qualifications:BCom/CA Inter
Years of Experience:9 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is responsible for end-to-end contract lifecycle oversight and accurate, timely billing execution. This role ensures contractual terms are correctly interpreted, translated into billing models, and executed with strong governance, compliance, and financial controls. The manager partners closely with Sales, Legal, Finance, Operations, and Clients to protect revenue, minimize leakage, and ensure client confidence. Contract Management Own the end-to-end contract lifecycle post-signature, including setup, interpretation, amendments, renewals, and terminations. Review and interpret commercial terms (pricing, volumes, SLAs, penalties, true-ups, indexation, milestones). Ensure contracts are accurately configured into billing systems and operational workflows. Partner with Legal and Sales during contract clarifications, renewals, and change requests. Maintain a centralized contract repository with version control and audit traceability. Proactively identify contractual risks. revenue exposure, and compliance gaps. Billing & Invoicing Lead accurate and timely billing in line with contractual terms and agreed schedules. Oversee complex billing models (usage-based, volume-based, milestone, fixed, hybrid). Ensure billing adjustments, credits, reversals, and re-billings Governance, Controls & Compliance Establish and enforce billing controls, SOPs, and approval matrices. Ensure compliance with SOX, audit requirements, and internal financial controls. Support internal and external audits; manage audit responses and remediation actions. Track exceptions, root causes, and corrective/preventive actions (CAPA).
What are we looking for? Functional Skills Strong understanding of commercial contracts, pricing constructs, and billing models Experience with revenue management, billing operations, and invoicing controls Familiarity with financial controls, SOX, audits, and compliance frameworks Hands-on experience with billing/ERP systems (e.g., SAP, Oracle, billing platforms) Analytical & Leadership Skills High attention to detail with strong analytical and problem-solving capability Ability to manage ambiguity and complex stakeholder environments Strong executive communication and client-handling skills Proven people leadership and delivery ownership Education & Experience Bachelor s degree in Finance, Accounting, Business, or related field (MBA/CA preferred) 8—12 years of experience in contract management, billing, revenue operations, or finance operations Prior experience managing teams and client-facing escalations. Own the end-to-end contract lifecycle post-signature, including setup, interpretation, amendments, renewals, and terminations. Lead accurate and timely billing in line with contractual terms and agreed schedules. Oversee complex billing models (usage-based, volume-based, milestone, fixed, hybrid).
Roles and Responsibilities: Contract Management Responsibilities Review new deals, SOWS, MSAs, amendments for billing impact. Translate legal/commercial language into billing rules and operational requirements. B. Billing Responsibilities Billina Setup & Configuration Governance Ensure correct customer setup. & Accuracy Own invoice generation, validation, approvals, and dispatch. Ensure correct application of taxes, FX, minimums, proration, and contractual credits. Adjustments & Credits Approve credit notes, rebills, and corrections with full audit trail and justification. Ensure compliance with delegation of authority (DoA). Dispute / Query Management Define workflow for billing disputes: triage, investigation, resolution, root cause elimination. Monitor dispute aging, prevent recurrence, and improve first-time-right billing. Period Close Support Partner with Finance for accruals, revenue true-ups, and billing-to-revenue reconciliations. Provide billing evidence and reports for month-end/quarter-end close. C. Controls, Compliance & Audit Responsibilities SOX / Internal Controls Maintain controls around billing approvals, master data, rate changes, and revenue recognition inputs. Audit Readiness Ensure traceability from contract pricing — invoice — GL posting (where applicable). Lead audit walkthroughs, sampling support, evidence collection, and remediation actions. Risk Management Identify operational and commercial risks (e.g., non-standard pricing, manual billing dependency). Build mitigation plans and governance to reduce dependency on individuals/manual steps. D. Operational Excellence & Transformation Process Standardization Define SOPs, playbooks, and standard templates for contract interpretation and billing checks. Metrics & Performance Management Own KPI dashboard: Billing accuracy % / First-Time-Right, Dispute rate and dispute aging, On-time billing 96, Revenue leakage recovery, Credit note rate, Cycle time from usage, close to invoice. Automation & Systems Enhancement Drive automation (billing validations, exception rules, workflow approvals). Partner with IT/Product teams for system fixes and improvements. Continuous Improvement Run root cause analysis on top billing defects. Implement preventive controls and reduce "firefighting." E. People Leadership Lead managers/team leads across contract operations and billing execution. Ensure training, cross-skilling, and backup coverage for critical process.