Partner Delivery Lead - Program and Vendor Operations Manager

Partner Delivery Lead

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in program management, vendor operations, or a similar tech/media environment
• Experience managing vendor demand, delivery, and operating expenses (OPEX) tracking.

Preferred qualifications:

• Experience with working collaboratively and effectively across global teams and cultural landscapes.
• Knowledge of advertising solutions and the media landscape with a focus on advertising agencies.
• Excellent problem-solving, execution and thinking skills on problems.
• Excellent communication, team-work and presentation skills with the ability to influence cross-functional and executive leadership.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As the Partner Delivery Lead, you will be the operational mastermind behind the educational partner-facing programs. You will own the program management of the vendor-supported initiatives, from scaled training camps to partner center livestreams and beyond. You will focus on operational excellence, workflow optimization, and vendor management to deliver excellent experiences for agencies and partners.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Manage the team’s end-to-end vendor operations, including staffing, capacity, and logistics. Conduct regular Quarterly Business Reviews (QBRs) with vendor leadership to ensure all volume, Service Level Agreement (SLA), and quality goals are met.
• Oversee the comprehensive program management of Camps and Partner Center, ensuring a seamless bridge between the team’s strategic plans and flawless, on-the-ground execution.
• Identify operational bottlenecks and optimize workflows to elevate the educational experience for partners and meet rigorous execution standards.
• Own the operational budget and resource allocation for vendor programs. Manage operating expenses, oversee complex staffing requirements, and rigorously track execution against planned spend to ensure maximum efficiency and resource utilization.

Experience Level

Senior Level