Process Developer

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer – Human Resource Shared Services (TSSC)
The incumbent would work very closely with business, HR, Corporate M&A team, regional counterparts, Shared Services, and IT teams to support internal transitions and high priority projects.
Responsibilities
•    Uploading Learning paths and Process Knowledge Tests on iLearn with 100% Accuracy and within TAT (3 business days)
•    Training Assignments and tracking – Certification tracking, pulling out reports, Creating events, sessions, and curriculums on the tool. Attaching feedback to surveys, rolling out surveys, reporting the survey results. Reporting New Hire status, tracking progress on iLearn.
•    Addressing queries related to LP/PKT uploads.

Qualifications we seek in you!
Minimum qualifications
•    Graduation from a recognized university 
•    Excellent communication skills – spoken as well as written English
•    Working knowledge of Advance Excel (VLOOKUP, Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter, Macro, Advanced Excel, MIS Reports, Power Point)
•    Strong Customer handling skills
•    Experience in BPO customer interaction environment
•    Exposure to a Learning Management tool 
•    Good knowledge of PowerPoint & Word
Preferred qualifications
•    Good customer orientation, works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment
•    Attention to detail
•    Email Etiquette
•    Excellent written communication skills
•    Strong multi-tasking and time management skills
•    Ability to work independently.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training