Process Improvement and Digital Solutions Manager

Process Improvement & Digital Solutions Manager

Job Purpose:

Drive operational excellence and digital transformation across CPS Testing by facilitating the identification and elimination of process waste, re‑engineering workflows, and leading the end‑to‑end digitization of priority tasks. Bridge operational needs with scalable systems and AI‑enabled solutions to improve productivity, quality, client satisfaction, and margin—ensuring every initiative has a clear business case, robust governance, and tracked value realization. Foster the cross sharing of solutions within the global network reducing efforts and maximizing outcome.

 

Position locations: 

Position can be located at a Bureau Veritas CPS laboratory or office in India, Vietnam or our Shenzhen, Guangzhou, Shanghai offices in China.

 

Organization:

Reports to VP, OEP. Operates in a global matrix with strong collaboration across Operations, Regional OEP, Digital Client Solutions, and IT. May have a solid line to a regional/functional leader with a dotted line to the OEP VP. Leads and animates the OEP / Digital Excellence communities.

 

Principal Accountabilities:

• Build and animate the TST Process Improvement & Digital Excellence communities; establish governance, knowledge repositories, and metrics to track effectiveness
• Work with the areas OEP and digital relays to understand the work done in regions to assess current operational processes using Lean, Kaizen, and Six Sigma; run time & motion analyses and prioritize improvements by value/effort.
• Partner with the area OEP relays to identify manual, error‑prone, or high‑effort tasks along the 10 steps process; review how to simplify and digitize them end‑to‑end.
• Support business case creation for process and digital initiatives; ensure expected value (productivity, quality, data integrity, revenue protection) is quantified for prioritization.
• Own the digitization pipeline: triage requests, manage and de‑risk the feature backlog, and coordinate release planning with IT/Engineering.
• Support process re‑engineering to define requirements; translate operational needs into scalable, and governed solutions.
• Support the planning of roll‑out, change management, and training; track adoption and benefits by region and consolidate reports for leadership.
• Identify locally developed tools and evaluate them for global integration with the OEP relays; champion AI solutions where feasible and scale proven innovations.
• Maintain centralized repositories for SOPs, process maps, digital features, and lessons learned; ensure timely updates and transparency.
• Conduct periodic user satisfaction surveys; analyze findings and feed priorities into the process/digital backlogs.

 

Job Knowledge, Skills & Experience:

Education / Qualifications:

• Master’s degree in Industrial or Digital Industrial Engineering preferred; Bachelor’s in Engineering/Operations accepted.
• Lean / Six Sigma certification (Green/Black Belt preferred).
• Digital product management experience; Scrum/Agile certification valued.
• Fluent in English.

 

Skills, Experience:

• 10+ years’ international work experience (TIC industry strongly preferred) with operational exposure.
• 5+ years driving process improvement and/or managing back‑office systems features & roadmaps.
• Demonstrated ability to take product features from 0→1 and scale globally in a matrix organization.
• Strong analytical problem‑solving; planning, tracking, and reporting rigor.
• Excellent communication, understand how to lead by influence; hands‑on, fast paced, execution‑oriented mindset, make it happen type of profile

 

Experience Level

Mid Level