Regional Relationship Manager

Regional Relationship Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Responsible for managing & growing assigned regional account portfolio based across multiple countries in APAC. Key responsibilities include but are not limited to client retention, contract negotiation, implementation, consolidation, premium product and services sales, P&L Management, business reviews, establishing strong relationships with key stakeholders on the client side, and work closely with internal stakeholders to drive customer success.

What You’ll Do

• Client Retention
• Improved Profitability through Revenue Growth & Cost Reduction
• Plug volume leakages
• Expansion of existing relationship for incremental transaction & Volume in the region & globally
• Improve Hotel Adoption
• Drive Usage of OBT
• Build Strong relationships with Internal & External stakeholders to achieve goals
• Conduct Client Reviews (Local, Regional, Global)
• Escalation Management
• Other Ad-hoc requirements specific to the account

What We’re Looking For

• Bachelor’s degree from university with business, sales or account management experience
• Ability to take initiative in a dynamic and constantly-changing industry and ability to adopt a generalist mindset
• Data-driven decision making mindset and sound commercial acumen to make good business judgments through strong analytical thinking
• Experience working with large Multi Nationals in the B2B space
• A customer service orientation and experience developing strong partnerships
• Entrepreneurial mindset and a hunger for growth
• Great Work Ethic, with no fear to roll up the sleeves and get down to a granular level of issues, but strong ability to keep in mind the big picture.
• Ability to work on SFDC a plus
• Travel experience strongly recommended, but not mandatory
• Ability to travel periodically as per client requirement

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Mid Level