Service Desk Associate Manager
Accenture India Private LimitedGurgaon/Gurugram
Not disclosed
Job Description
RRN00015395 - Service Desk Associate Manager
THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and help shape the future together. Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication to minimize downtime. Facilitate restoration of service to the production environment promptly and efficiently. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Expert proficiency in Service Desk Management. A minimum of 5 of experience in relevant related skills and 12+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced problem solving Intermediate communication skills Advanced conflict resolution Intermediate process improvement Beginner project coordinationJob role
Work locationGurugram
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 5 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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