Sales Coach
BT Group
Work from Office
Full Time
Freshers onlyJob Description
Sales Coach Professional
Why this job matters
The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio.
What you’ll be doing
1. Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals.
2. Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards.
3. Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool.
4. Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies.
5. Supports in the implementation of ways to improve working processes within the area of customer service responsibility.
The skills you’ll need
Complaint ManagementCommunicationIssue DiagnosisContinuous ImprovementIssue ResolutionProblem SolvingCustomer ExperienceCommercial AcumenTime ManagementCustomer Relationship ManagementFeedback ManagementTechnical SupportDecision MakingBusiness Process ImprovementGrowth MindsetStakeholder ManagementConflict ResolutionInclusive LeadershipOur leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Experience Level
Entry LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
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