Senior Operations and Financial Support Manager

Senior

Job details

•Proposed designation
Senior•Role type
Team setup•Reporting to 
Teal Leader/ Manager•Geo to be supported
UK•Work timings:  UK working hours•Work mode: Hybrid

 

 

 

Roles & responsibilities

·Provide operational and financial support for Markets initiatives, ensuring accurate data management, compliance with processes, and timely decision-making for funding.·Review and validate ignition business cases for Markets funding, ensuring completeness of insights and ROI data .·Track approved Ignition cases against budgets and update forecasting tools; maintain Ops Central Tracker.·Ensure accurate data capture across trackers and budgets to enable cost vs. budget analysis.·Create and maintain distribution lists for effective communication within the Markets community.·Coordinate and track sales training activities, capturing feedback and storing materials centrally.·Support embedding and refreshing Markets policies and processes; act as a point of contact for queries and guidance.·Track external memberships, subscriptions, and research tools funded or co-funded by Markets.·Maintain and update Connect pages and onboarding packs to ensure content is current and engaging.·Manage project timelines, deliverables, and ensure that projects are completed within scope and budget.·Drive process improvement including Automation of reports·

 

Roles & responsibilities (contd.)

·Collaborate with stakeholders to ensure effective relationship management and alignment of project delivery with strategic objectives.·Assist in handling escalations and performance-related discussions involving KGS teams and onshore stakeholders, aiding issue resolution and maintaining documentation.·Support the mentoring and guidance of team members, contributing to a culture of excellence and continuous improvement.

 

This role is for you if you have  the below

Work experience

·Advanced degrees (e.g., MBA) are highly desirable, especially those with a focus on Operations and UK finance·Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint ; experience with Power BI and Alteryx is an advantage.·Proven track record of managing transitions and integrating new roles effectively from UK Geo·6+ years relevant experience which should be mix of Operations and Investment Reporting·Proven track record in driving operational excellence and delivering exceptional customer service.·Excellent leadership and people management skills, with the ability to inspire and motivate teams·Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels·Provide real-time support to UK stakeholders, starting at 1 PM IST, ensuring seamless communication and collaboration.

 

Mandatory  technical & functional skills

·Customer service management mindset·Excellent written and verbal skills combined with strong presentation skills·Attention to detail and excellent analytical thinking·Organised, with ability to prioritise essential tasks·Pro-active and results oriented approach·Ability to see both the strategic viewpoint and drill down to operational issues

Key behavioral attributes/requirements

 

•Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.•Ability to lead the team and developing others.•Presentation and Project Management skills. Focus on results-led management.

Key leadership competencies

•Should drive engaged workforce and uphold positive relationships with employees, to foster a culture of collaboration, innovation, and inclusivity.•Quality: Must have the ability to oversee all aspects of quality control processes and ensure that the services provided to the clients meet the highest possible standards by being detail-oriented, analytical, and highly organized.•Continuous Improvement: Should be able to identify the areas of improvement and focus on continual improvement •Financial Knowledge: Must possess financial skills to ensure that the financials of their respective unit are managed to or better than budget.•Risk & Compliance: Should ensure all risk practices of the firm are compiled without any non-compliance.

Other information

•Interview process: 3-4 rounds•Does the job role involve travelling: No•Does the busy season apply to this role?: Yes
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Experience Level

Senior Level