Senior Analyst

Senior Analyst

Description

Scope: 
Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. 
Responsibilities: 
• Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers  • Should be able to update the customer's expectation/queries for buying the product • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. • Ensuring timely and professional responses to all queries received about the product • Disposing the call outcome correctly every time • Research and compilation of answers for informational requests from customers. • Managing performance against benchmarks set internally as well as customer.  • Working within process scope boundaries. • Participate in huddle sessions, share best practices.  • Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance • Maintaining and excelling the Customer Service Survey Scores 

Requirements 
• 12– 36 months experience in an International outbound sales campaign through Phone. • Should be open to work in graveyard shifts. • Experience in inbound sales programs preferred. • Excellent English verbal  communication skills • Excellent Computer Skills to capture data correctly • Handle customer objections / obstacles & collect information • Basic computer knowledge- MS Office familiarity with the internet environment • Willingness to work 24X7 basis pre-published schedules.  • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. 

Key Core Competencies: 
1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.  

Shifts- Graveyard (Window-11pm- 9am) 

Week Offs- Saturday/Sunday( May be subject to change as per business requirement