Service Support Coordinator

Service Support Coordinator II

Brief Job Description :
•    Provides high-quality and valuable support to contracts administration and related processes. 
•    Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness. 
•    Ensures that information logged in the designated databases and systems is accurate and updated. 
•    Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
•    Ensures that information needed by internal and external customers are provided accurately and on time
•    Ensures all contract transactions are done accurately and on time. 
•    Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner. 
•    Provides accurate solutions to issues and concerns raised by the market units or other points of contact. 
•    Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate. 
•    Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Required/ Minimum Qualifications :
College graduate of any course

Additional / Preferred Qualifications: 
•    Previous experience within a service environment performing administrative functions. 
•    Focused with strong administration, analytical and organizational skills. 
•    Possesses initiative and a strong sense of ownership and responsibility 
•    Keen attention to details. 
•    Comprehensive administrative/clerical/back office experience 
•    Time management skills 
•    Must be able to work with minimal supervision. 
•    Works well with others; team player 
•    Fluent English written and verbal skills 
•    Strong sense/knowledge of the service business 
•    Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Physical & Environmental Requirements: 
To be used majorly for manufacturing jobs.

Time Travel Needed : 
No Travel

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES: 
Customer Focus 
Operational Excellence High-Performance Culture Innovation 
Financial Strength

OUR BEHAVIORS:
Own It 
Act With Urgency 
Foster a Customer-First Mindset Think Big and Execute 
Lead by Example 
Drive Continuous Improvement Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization: 
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Mid Level