Senior Manager - Service Delivery Management

Services Senior Manager - Service Delivery Management

Services Senior Manager - Service Delivery Management

Would you like to take ownership of delivering an exceptional service to our customers?

Are you passionate about building relationships and ensuring customer success?

Partner with the best

As a Senior Service Delivery Manager, you will ensure that we maximize our short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution. You will oversee the on-time delivery, contract adherence and payment for our customers. You will coordinate job activities across organizational boundaries to ensure we deliver to our customers.

As a Senior Service Delivery Manager, you will be responsible for:

• Ensure all activities are carried out according to our non-negotiables and our cultural pillars

• Collaborate with sales/communications teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity).

• Ensure flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and by developing Quality plans in line with our job cycle process.

• Ensure that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed.

• Oversee the budget and P/L for the area of responsibility.

• Develop team in line with competency and training programs for their respective positions as well as future career plans

• Own the Business for Drilling Services in the country of assignment, including fully accountable for the service delivery, HSE and Financial performance of the Product Line in the country.

Fuel your passion

To be successful in this role you will:

• Bachelor's degree from an accredited university or college

• Minimum of 10 years' experience in Drilling Services

• Two years of P&L experience is preferred

• Strong understanding of field services protocols and process

• Previous expertise in a similar service delivery role

• Be an experienced problem solver, with a methodical approach to solving complex customer issues

• Demonstrate good communication skills and the ability to work well in a team

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• Normal office hours but will need to be on call for client needs

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs.

• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Senior Manager - Service Delivery Management

Experience Level

Senior Level