Software Engineering Specialist

Software Engineering Specialist - ServiceNow

About the role

The Software Engineering Specialist role within BT Business plays a critical role in providing technology leadership for customer migration initiatives and new product launches aligned to BT’s strategic technology stack. The position is closely linked to BT’s broader strategy of legacy platform consolidation and adoption of strategic systems, ensuring long-term scalability and innovation. In this role, the Software Engineering Specialist independently executes advanced engineering activities to deliver the engineering strategy and roadmap, partnering cross‑functionally with business stakeholders and leading teams that drive engineering excellence and innovation, while directly supporting BT’s commercial objectives.

What you’ll be doing

•    Strategic Ownership
•    Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.
•    Lead the evaluation and adoption of new ServiceNow modules and capabilities 
•    Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.

•    Platform Governance & Architecture
•    Establish and enforce platform governance, development standards, and best practices.
•    Oversee platform architecture, data models, and integrations with enterprise systems
•    Ensure compliance with security, privacy, and regulatory requirements

Essential Skills / Experience

•    ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD).
•    Coding Experience with scripting (JavaScript, Glide), Flow Designer, Integration Hub, and REST/SOAP APIs.
•    Hands on experience with ServiceNow GDT, Playbook, GEN AI, Agentic AI, ITOM, CSM, ITSM, Risk Management, TMF compliant Servicenow integration framework, Licensing model
•    Solution Architecture - Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements. 
•    Problem Solving: The ability to identify, investigate and resolve problems through gathering the necessary information, formulating and verifying hypothesis, determining the root cause(s) and selecting and implementing the appropriate solution.

Experience Level

Executive Level