Senior Delivery Manager

Specialist (RFP & MSA Documents- Sourcing, Procurement & Review)

About this role:

Gartner is searching for a Specialist, RFP and MSA review to join our Tech Purchasing India COE. The Specialist will be responsible for leveraging Gartner’s Published Research to analyse client’s Request for Proposal (RFP) and Master Services Agreements (MSA) and help clients identify critical variances in their document.

What you’ll do:

• Use Gartner’s Published Research to review client’s RFP and MSA documents (IT Services) and share observations via a standardized written response with the clients

• Help clients identify critical variances and missing terms in their documents (RFP & MSA) using Gartner’s recommended best practices

• Document recommendations that the client could action to make their RFP & MSA more effective

• Perform quality assurance testing of completed work

• Ensure that all SLAs and TATs are met and are fully supported across all varied requests

• Support periodic reporting and analysis on key performance and continuously provide improvement opportunities

What you’ll need:

We are looking for creative, articulate and self-motivated individuals who would like to work in a process-driven, team-based environment. Our search for talent is centred, without exception, on the ability to be organized, pay strong attention to detail, and work autonomously (i.e., high degree of self-reliance/self-starter). Some of the shared characteristics of our successful hires include:

• Total 3-4 years of prior experience in reviewing RFPs, Master Services Agreements preferably IT Services

• Adaptability to fast paced environment and changing business requirements while effectively prioritizing based on value of business to Gartner

• Ability to effectively process directly client facing inquiries and variety of internal incoming requests by multi-tasking

• Experience handling multiple priority activities/projects at once within allotted SLA

• Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating external clients and internal stakeholders

• Strong interpersonal, relationship building, and time management skills

Who you are:

• Graduate with 3-4 years of experience

• Strong appetite to dive deep into a given content terrain to develop expertise and distil key findings

• Ability to gather, analyse, restructure, identify and create original insights from qualitative and/or quantitative data

• Strong oral and written communication skills, with particular attention to precision of language and ability to organize information logically

What you will get: 

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

#LI-PM3

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:109743

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Experience Level

Mid Level