Senior Change Management Specialist

Sr. Change Management Specialist

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force of more than 5,000 associates who sell to every major function, industry and market sector around the world.

About the Role:

As a Senior Specialist, Change Management within the Service Technology and Innovation team, you will serve as a core member of the Service Salesforce Business team. You will be responsible for executing organizational change management (OCM) approaches to drive adoption and behavior change related to Salesforce enhancements and ongoing transformation for the 2,500-person Global Service & Delivery (GS&D) organization.

This Global position will be based in Gurgaon, India and will create powerful opportunities to help our clients and our own organization stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value.

What You’ll Do:

• Strategic Alignment & Execution: Execute change management strategies that directly support the Sales and Service Technology team 2026 Roadmap and lead change for key initiatives such as Recorded Call Intelligence, Pre Call Package, and AI Assistant.
• Tactical Change Support: Support the development of effective, targeted change strategies at the initiative level, including project plans, impact assessments, and stakeholder analysis.
• Innovative Deliverables: Drive a "Smarter, Not Harder" approach by leveraging AI tools to automate deliverables like asset creation and sentiment analysis to increase user engagement.
• Stakeholder Coordination: Support coordination with internal, cross-business unit stakeholders and collaborate with teams such as L&D, Communications, Product, and IT to ensure effective delivery of training and communications material.
• Pilot & Lifecycle Management: Design and execute pilots with rigorous success criteria and coordinate all rollout activities, providing post-launch support based on user friction points.
• Subject Matter Expertise: Become a subject matter expert on technology platforms to support users through live and written channels, such as "Open Office Hours".
• Continuous Improvement: Identify and implement best practices that can be shared across Sales and Services to ensure consistent user experience and identify areas where proactive communication or training is lacking.

What you will need:

• Bachelor’s degree with 2 - 4 years of experience in a client facing, Strategy & Ops or Organizational Change Management role.
• Proven understanding of information technology and experience working in large-scale technology or CRM transformation initiatives.
• Demonstrated knowledge of OCM frameworks, including strategic communications, training design, and associate engagement programs.
• Excellent time and project management skills with the ability to prioritize the most important projects to create business impact.
• Strong relationship skills with the ability to influence decisions, gain consensus, and succeed in both team-based and independent environments.
• Has the ability to Operate with Agility to anticipate needs, be responsive, and adapt to changing business requirements in a high-paced environment. Executing initiatives while operating under lean product principles and agile delivery frameworks.
• Is able to interact with associates of varying tenures, managers, and senior leaders to understand and communicate change impact at all levels.
• Utilize intellectual curiosity and creativity to navigate ambiguous problem statements through learning and questioning.
• Should clearly articulate complex information into simple, concise summaries for a variety of audiences.
• Able to capture user sentiment and feedback - the "Voice of Global Services Delivery”to support prioritization for continuous platform development.
• Collaborative Partnership is key, is able to partner with L&D, Comms, and Business Ops to ensure the successful execution of end-to-end management strategies.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity 
• Professional development and unlimited growth opportunities

#GSSO #LI-AS14

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:109092

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Experience Level

Senior Level