Senior Director - Retention Programs

Sr. Director, Retention Programs

Sr Director, Retention Programs

About the role: 

The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company.  The team acts as internal consultants to Sales and Service leaders and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy. 

What you will do: 

• Lead cross-functionally to improve retention and growth within Gartner’s largest, most strategic accounts 

• Lead the Asia Pacific Japan and Emerging Markets GRP teams, effectively coaching them to continuously develop and drive globally consistent best practices 

• Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth by aligning best-practice retention and growth plays to complex account scenarios  

• Lead strategic projects and initiatives, with insights to the Operating Committee 

• Influence senior leaders within Gartner, with regular interactions across Sales, Service, Conferences, Product and other business units 

• Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence account team actions and success rate with clients   

What you will need: 

• Bachelors required, MBA or master’s degree preferred. 

• 12+ years relevant business experience including successfully leading strategic transformation initiatives, plus: 

• 5+ years Business Transformation experience working with senior executives 

• Previous leadership experience.  Strong connector of people, concepts, and applications. 

• Must be high energy and highly motivated individual; goal and results oriented, demonstrates a bias for action and disciplined execution. 

• Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment. 

• Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities. 

• Able to translate complex concepts simply and distil key “so what’s” for an array of stakeholders. 

• Ability to toggle between strategic considerations and tactical implications, helping to deliver the approach and execute to create specific deliverables. 

• Strong and effective communication skills; ability to present to senior leaders, as well as peers in a clear manner, fostering dialogue and helping to drive decisions. 

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:106444

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Experience Level

Senior Level