Team Lead - Learning and Development Operations

Team Lead - L&D Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

About the Role

We are seeking an experienced L&D Operations Team Lead to oversee, plan, and manage comprehensive learning initiatives and programs across our global organization. This role will lead a team of L&D coordinators, ensuring operational excellence across all L&D lifecycle events, with particular focus on employee learning and training journeys.

What this job involves:

• Lead and manage a team of L&D coordinators, providing guidance, coaching, and performance management to ensure delivery excellence
• Oversee the submission and tracking of learning programs, e-learnings, and learning journeys in Workday, ensuring data accuracy and resolving escalated discrepancies
• Support onboarding initiatives by tracking employee and manager progress, creating weekly reports to monitor new joiner training requirements, collecting feedback about new hire orientation through surveys and focus groups and evaluating program effectiveness. 
• Prepare and present monthly operational performance deck to stakeholders, showcasing key metrics, insights, and recommendations to drive strategic alignment and informed decision-making

• Generate comprehensive training metrics reports including completion rates, participant satisfaction, and return on investment (ROI) through data extraction, analysis, and visualization to demonstrate business impact and support data-driven decision making.

• Coordinate and optimize learning program operations including resource allocation, stakeholder management, process improvements, and quality assurance across all delivery formats
• Oversee tactical learning program coordination including calendar management in Outlook, maintaining accurate learning records, tracking participant progress, facilitating stakeholder communications, and collecting participant feedback for continuous improvement

• Provide technical and logistical support for all learning delivery formats including setting up virtual meeting environments (Teams/Webex), coordinating room bookings and materials for in-person sessions, creating, and distributing invitations, tracking attendance, and managing post-session communications.

• Maintain competency catalogues and establish governance for data requests and updates
• Develop and execute marketing and communication strategies to maximize engagement with L&D offerings
• Identify process improvement opportunities and implement scalable solutions to enhance operational efficiency
• Stay current on AI advancements in the L&D space and recommend innovative solutions that align with organizational learning strategy

 

 

Key Skills:

• Proven team leadership and people management experience
• Strong program management capabilities with demonstrated success delivering complex programs across matrixed, global environments
• Advanced analytical and problem-solving skills with ability to translate data into actionable insights
• Comfort working with emerging technologies and ability to evaluate, pilot, and implement AI-driven solutions
• Excellent stakeholder management skills across all organizational levels
• Superior communication and presentation abilities, capable of influencing senior leadership
• Expert data management, validation, and reporting skills
• Deep understanding of Learning and Development practices, methodologies, and industry trends
• Advanced MS Office Suite proficiency (Word, Excel, Outlook, PowerPoint)
• Experience with Workday Learning environment or similar HR ERP systems required
• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 8 years of progressive experience in Learning and Development operations, including minimum 2-3 years in a team lead or supervisory role
• Track record of successfully managing client initiatives and programs at various organizational levels

 

Sound like you? In this role, your required to be:  

• Exceptionally detail-oriented with ability to manage multiple priorities and tight deadlines
• Highly organized, self-motivated, and capable of working autonomously
• Comfortable leading in fast-paced, deadline-driven environments
• Curious and adaptable with enthusiasm for exploring new technologies and AI applications
• Committed to exceptional customer service and process excellence
• Proactive in driving results, continuous improvement, and innovation
• Collaborative with strong teamwork and cross-functional partnership skills
• Results-oriented with accountability for team and program outcomes
• Strategic thinker with operational execution excellence

 

What we can do for you:                                                                            

At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

 

 

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.