Collections Supervisor

Collection Supervisor – Job Roles & Responsibilities

• Supervise and manage the daily activities of the collection team.
• Monitor collection targets and ensure timely recovery of overdue payments.
• Allocate accounts and assign daily tasks to field executives/collection officers.
• Track team performance and prepare daily, weekly, and monthly MIS reports.
• Ensure compliance with company policies and regulatory guidelines during collections.
• Conduct field visits and support the team in resolving difficult recovery cases.
• Train, mentor, and motivate team members to improve productivity.
• Coordinate with clients and internal departments regarding collection updates.
• Verify field visits, attendance, and productivity of collection staff.
• Handle customer escalations and negotiate repayment plans when required.
• Ensure proper documentation and timely submission of collection reports.
• Achieve monthly collection targets while maintaining service quality.
• Assist in recruitment, onboarding, and performance evaluation of collection executives.
• Ensure discipline, punctuality, and adherence to company SOPs within the team.

Preferred Requirements:

• Graduate or HS pass in any discipline.
• 2–5 years of experience in collections/recovery, with team handling experience.
• Good communication, leadership, and reporting skills.
• Proficiency in MS Excel and MIS reporting.
• Two-wheeler with a valid driving license preferred.
• Willingness to travel for field visits entire North East.