Community Executive

Key Responsibilities

1. Operations and Financial Management

● Run the day-to-day operations of the centre, ensuring strict adherence to all standard protocols and operational efficiencies

● Manage centre revenue and P&L (Profit & Loss), focusing on cost management and financial performance.

● Ensure full compliance with Challan, Invoices, & Payment processes.

● Oversee Facilities Management, ensuring the continuous upkeep, maintenance, and presentation of the centre.

● Manage Vendor relationships, ensuring compliance with all purchase-to-pay processes.

2. Community Building and Growth

● Build and expand the community by actively fostering a vibrant and collaborative environment.

● Organize and execute events to drive community engagement, networking, and member interaction.

● Establish and nurture hyper-local alliances and partnerships to enrich the member experience and grow the community brand.

● Build and maintain strong Relationship Management with all community members, clients, and vendors.

3. Client Satisfaction and Retention

● Ensure high Client Satisfaction and service delivery standards are met consistently.

● Drive maximum renewals and maintain above-target CSAT scores.

● Actively foster brand ambassadorship within the client base.

4. Team Development and Leadership

● Provide focused guided practice and coaching to subordinates and facility teams.

● Directly manage the training and development of the facility teams to enhance service quality.

● Focus on personal development and readiness for future leadership roles within Exospace.

5. Sales & Coordination:

● Support marketing and lead generation campaigns when required.

● Respond to inbound inquiries (calls, emails, walk-ins) regarding coworking services.

● Schedule and conduct workspace tours for prospective clients

● Collaborate with the sales team to ensure smooth onboarding and high customer satisfaction.