Front Office Receptionist

Job Summary:

The Front Office Receptionist is responsible for managing the front desk operations of the hotel, ensuring a warm welcome to guests, and providing excellent customer service. This role involves handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries efficiently.

Key Responsibilities:

• Greet and welcome guests in a polite and professional manner
• Handle guest check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Answer phone calls, emails, and respond to guest inquiries
• Maintain guest records and update information in the system
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and ensure quick resolution
• Coordinate with housekeeping and other departments for smooth operations
• Maintain cleanliness and organization of the front desk area
• Handle billing, payments, and issue receipts

Requirements:

• Proven experience as a receptionist or front office executive (preferably in a hotel)
• Good communication and interpersonal skills
• Basic computer knowledge and familiarity with hotel management software
• Professional appearance and positive attitude
• Ability to multitask and work under pressure
• Flexible to work in shifts, including weekends and holidays

Qualifications:

• Graduate
• Diploma or certification in hospitality management is an added advantage