Customer Service Executive - Personal Loans

Customer Service Executive - Personal Loans - Channel - Hazaribagh - Korrah - CSE

Designation: Customer Service Executive (CSE) – Personal Loans

Department: Retail Assets / Personal Loans

Experience: Minimum 1+ Years

Qualification: Graduate in any discipline

Roles & Responsibilities :

1. Company Representative:

Act as the company’s representative for Personal Loan products

2. Customer Acquisition & Engagement:

Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.

3. Communication Channel:

Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.

4. End to End ownership:

Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).

5. Customer Satisfaction:

Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product 

Key Skills & Competencies:

Basic knowledge of Personal Loan products /Retail Lending

Customer‑centric approach

Ability to meet service and business targets