Team Leader - Contact Centre Inbound
Kotak Mahindra Bank LimitedHosur
Not disclosed
Job Description
Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound
- Lead and manage the Sky Service Cards inbound contact centre team. - Responsible for overseeing daily operations and ensuring service quality. - Coordinate with team members to achieve performance targets. - Handle escalations and provide guidance to agents. - Maintain communication with stakeholders for smooth workflow. - Ensure adherence to company policies and customer service standards. - Monitor team productivity and implement improvement strategies. - Facilitate training and development for team members. - Drive customer satisfaction through effective team leadership. - Manage resources and schedules to optimize contact centre efficiency.Job role
Work locationBengaluru, 8093-Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Gold Hill Square, 4th & 5th Floor, No-690, Hosur Main Road, Bommanahalli, Karnataka, India
DepartmentCustomer Support
Role / CategoryCustomer Support - Non Voice
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
About company
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited
Similar jobs you can apply for
Field SalesSales Executive
Boa VoyageHosur
₹25,000 - ₹55,000*

Operations Associate - Hosur
RKK TravelsHosur
₹15,000 - ₹18,000
Telecaller
Sri Amrutha DevelopersHosur
₹12,000 - ₹48,000*
Telesales Executive
SBI CardHosur
₹14,000 - ₹18,000*
Sales Executive
Shri Vijay Pipe CorporationHosur
₹15,000 - ₹30,000*
Telecaller
Krishpar Technologies Private LimitedHosur
₹20,000 - ₹25,000