Relationship Manager
Kotak Mahindra Bank LimitedHosur
Not disclosed
Job Description
Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound
Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.Job role
Work locationBengaluru, 8093-Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Gold Hill Square, 4th & 5th Floor, No-690, Hosur Main Road, Bommanahalli, Karnataka, India
DepartmentBanking / Insurance / Financial Services
Role / CategoryLife Insurance
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 2 years
About company
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited
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