Sky Service Distribution - Team Leader-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Sky Service Distribution - Team Leader-Sky Channel-Contact Centre Inbound
- Lead and manage the inbound contact centre team to ensure smooth service distribution. - Oversee daily operations and coordinate with Sky Channel for service delivery. - Responsible for team performance, motivation, and meeting service level agreements. - Handle escalations and ensure customer satisfaction through effective communication. - Collaborate with cross-functional teams to improve contact centre processes and efficiency. - Monitor inbound call metrics and implement strategies for continuous improvement. - Ensure adherence to company policies and quality standards within the team.Job role
Job requirements
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hosur to get hired quickly.
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