Business Development Manager (BDM)

Job Title: Business Development Manager – Franchise Sales (Inside Sales/ Pre-sales)

Location: Dallas Centre Rd, Silpa Gram Craft Village, Madhapur, Hyderabad, Telangana

Reporting to: Business Head

Key Responsibilities

Team Leadership & Management

• Lead, manage, and mentor a team of Business Development Executives (BDEs) focused on tele-calling franchise sales.
• Set team targets, monitor performance, and ensure achievement of lead generation and franchise sales goals.
• Review call quality, scripts, and productivity metrics to drive team efficiency.
• Provide coaching, training, and support to BDEs to maximize performance.

Individual Sales Contribution

• Maintain personal franchise sales targets alongside managing the team.
• Actively engage with high-potential leads, conduct calls, presentations, and close franchise agreements.

Lead Generation & Prospecting

• Engage and convert potential franchise investors from company-provided digital leads.
• Participate in trade shows and other events to identify high-potential franchise prospects.
• Maintain a robust pipeline of qualified leads for franchise opportunities.

Sales & Negotiations

• Present Native Touch’s franchise business model and pitch opportunities for ProMill, GoMill, Stories, and Millet Plaza.
• Lead negotiations and finalize franchise agreements in alignment with company targets.

CRM & Pipeline Management

• Efficiently manage and maintain all leads, follow-ups, and tasks in the CRM system.
• Plan, track, and optimize the sales pipeline for both team and personal targets.
• Prepare daily, weekly, and monthly reports covering leads, follow-ups, closures, revenue, and team performance.
• Develop action plans to address gaps in performance or pipeline.

Onboarding & Franchise Support

• Coordinate with the Operations team and guide new franchisees through site selection, setup, and initial training to ensure smooth onboarding and brand consistency.

Market Expansion & Planning

• Analyze regional markets and identify opportunities for new franchise growth.
• Develop strategic action plans to expand Native Touch’s franchise network.
• Align sales and expansion strategies with overall business objectives.

Required Qualifications & Skills

Experience:

• 4–6 years in franchise sales, inside sales, or business development.
• Prior experience in franchise sales and team handling is a strong advantage.

Education:

• Masters / Bachelor’s degree in Business, Marketing, or a related field.

Skills & Attributes:

• Strong leadership, negotiation, and closing skills.
• Excellent communication and public speaking abilities.
• Proficiency in CRM tools (e.g., Salesforce) and data-driven approach.
• Strong planning, reporting, and analytical skills.
• Self-motivated, target-oriented, and capable of managing a team while contributing individually.

Key Performance Indicators (KPIs)

• Number of new franchise agreements signed (team + individual contribution).
• Lead-to-close conversion rates (team + personal).
• Revenue generated from initial franchise fees.
• Timely onboarding of new franchise partners.
• BDE team performance against targets (calls, leads, conversions).
• Accuracy and timely completion of CRM tasks.
• Timely submission and quality of daily, weekly, and monthly reports.
• Achievement of pipeline and action plan targets.