Area Service Manager - Field Service Team Lead

Area Service Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:

Education / Qualification: Diploma / Graduation in Electronics engineering, Analytical Instruments, Biomedical Engineering, or a related technical field.

Experience Requirements: 8– 12 years’ experience in the field of Laboratory equipment’s plus minimum of 2 + years in a supervisory or leadership role managing team of 5-10 members.

Knowledge, Skills, and Abilities required for this role:

• Good Knowledge on maintenance and servicing and Laboratory equipment’s (CO2 INCUBATORS, CENTRIFUGES, OVEN, Furnaces, refrigerator, ULT freezers).

• Demonstrated success in customer relationship management and service delivery.
• Responsible for managing and strengthening Field Service Team performance and improving customer outcomes.
• Builds the capabilities of the Authorized Service Provider (ASP) field force through structured training, coaching, and adherence to service standards.
• Drives superior customer experience, scalable service coverage, and profitable expansion of the service business.
• Skilled in developing and executing sales strategies for service offerings.
• Experience managing service KPIs, operational metrics, and continuous improvement initiatives.
• Strong collaboration skills with multiple stakeholders in a complex business environment.
• Ability to work independently while guiding teams in a results-oriented environment.
• Proficiency in service management software, CRM systems, and Microsoft Office Suite.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical audiences.
• Experience with quality systems, safety protocols, and regulatory compliance standards.
• Valid driver’s license and willingness to travel up to 50% within the assigned territory.
• Physical ability to lift up to 50 lbs with assistance and perform required service functions.

Experience Level

Mid Level