Assistant Manager - ServiceNow Implementation

Assistant Manager

• Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)
• Knowledge & experience in development of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform.
• Aware of best development practices during implementation & coach other team members to follow best practices.
• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
• Exposure to ITIL Framework, IT Management Tools
• Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach 
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.
• Knowledge & experience of integration frameworks in ServiceNow
• Must be available for shift timings between 2PM to 11PM

• The ServiceNow Assistant manager will join the high performing ServiceNow implementation team, this team work only on ServiceNow implementation & transformation projects
• The ServiceNow Assistant Manager is responsible for leading the team of 5-7 key members to implement a ServiceNow application as per client needs
• The ServiceNow Assistant Manager is responsible for designing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
• The candidate will have to act as a Solution Architect/Senior developer as required in the implementation team.
• Candidate will work on Innovative solutions to automate processes or increase efficiency, effectiveness of systems
• Candidate will perform performance management of 4-5 developers, engage in coaching, career development as per KPMG framework.
• Candidates will help in practice development by helping in hiring, resourcing & rewards & recognition
• Candidate can choose one practice development function to participate in, innovation, presales, hiring or resourcing.
• Must be available for shift timings between 2PM to 11PM

Must-Have Certifications

• Certified System Administrator (Mandatory) 

• CIS (Certified Implementation specialist (Preferred)

• ITIL Certifications (desired)

• Scrum master (Preferred)

Experience & Background 

• B-Tech/BCA/MCA/MBA

• 7+ years of IT industry experience

Experience Level

Mid Level