Assistant Manager - Customer Service
DP World Express Logistics Private Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Assistant Manager - Customer Service - Rail & Inland Terminals - Hyderabad
Job Responsibilities
• Sharing Railing details with the customers regarding their Export / Import Shipments.
• Updating customers twice a day regarding train running/port arrival status.
• Sending Buffer shifting updates to the customers on daily basis.
• Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.
• Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.
• Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.
• Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.
• Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers.
• Arranging KYC and GST details from all the new customers introduced by Sales.
• Sending Notice to trade as & when required.
• Sending heads-up emails to the customers regarding their outstanding and further following up over call on daily basis.
• Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments.
• Emails regarding confirmation of pre-deposit accounts.
• Replying day to day queries of the customers to ensure customer
• Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team.
• Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues.
• Sending in-transit details to customers for their shipments.
• Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo.
Education qualification & Competencies
• Good Communication skills in English language both oral and written. And local language (s) – spoken only.
• Excellent command in Customer Services.
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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