Assistant Vice President - Software Development (Microsoft Dynamics 365 Enterprise Architect)

Ready to build the future with AI?     

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.     

   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.     

   Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.     

Inviting applications for the role of Assistant Vice President-Software Development  - Microsoft Dynamics 365 Enterprise Architect 

We are seeking a highly skilled Dynamics 365 Enterprise Architect  who will be accountable for keeping the Dynamics 365 platform at Innocent Drinks stable, scalable, and current. The role acts as the architectural owner for the end-to-end D365 landscape, ensuring that all solutions delivered by Genpact meet agreed standards, contractual commitments, and are fit for future upgrades. 

In addition to design governance, the architect will proactively review the platform and provide clear, practical recommendations on Dynamics 365, ISV, and Power Platform upgrades. 

oversees build and deployment activities, coordinates environment refreshes, manages user access and integrations, and supports the managed services team in incident, change, and release management processes.   

Responsibilities        

Platform Ownership & Architecture Governance 
Own the end-to-end Microsoft Dynamics 365 architecture across Finance, Supply Chain, CRM, Power Platform, and integrated systems 
Act as the design authority for all changes, enhancements, and fixes delivered by Genpact 
Ensure solutions remain aligned to Microsoft-supported patterns and enterprise standards 

Upgrade & Platform Roadmap Recommendations 
Regularly assess the current Dynamics 365 platform, ISVs, and integrations for upgrade readiness 
Recommend when and how to adopt Microsoft platform updates, feature releases, and deprecations 
Evaluate ISV upgrade paths and compatibility with Dynamics 365 platform updates 
Provide clear, business-ready recommendations on upgrade timing, risks, and effort 
Work with Genpact teams and Innocent stakeholders to shape a realistic, phased platform roadmap 

ISV & Ecosystem Oversight 
Maintain hands-on understanding of ISVs connected to Dynamics 365 in the client landscape . 
Validate ISV usage, integration design, licensing assumptions, and operational fit 
Challenge unnecessary customizations and ISV dependencies that increase long-term support effort 

Deliverable Validation & Quality Control 
Validate solution designs, configurations, integrations, and enhancements against agreed Statements of Work 
Ensure deliverables are technically sound, supportable, and upgrade-safe before acceptance 
Provide architectural sign-off and input into release readiness decisions 

Integration & Impact Assessment 
Assess upstream and downstream impacts of changes across ERP, data, reporting, and external systems 
Ensure integrations follow consistent, supportable patterns 
Guide teams on extensibility choices that reduce upgrade and regression risk 

Stakeholder & Delivery Collaboration 

Act as a trusted technical advisor to product owners and IT leadership 
Work closely with Genpact delivery teams to steer solutions early rather than correct them late 
Support architecture reviews, risk discussions, and decision-making forums 

Risk Management & Continuous Improvement 
Identify platform risks related to upgrades, ISV dependencies, custom code, and integrations 
Recommend practical alternatives that balance business needs with platform sustainability 
Drive simplification, reuse, and standard ways of working across the D365 ecosystem 

Qualifications we seek in you!   

Minimum Qualifications 

• Strong hands-on and architectural experience with Microsoft Dynamics 365 in enterprise environments. 
  Proven experience managing Dynamics 365 upgrades and release impacts in live production systems. 
  Deep understanding of ISV-heavy D365 landscapes and their upgrade considerations. 
  Experience working in managed services or AMS models with contractual governance. 

• Solid knowledge of Power Platform, Azure integrations, and D365 extensibility. 

• Experience in ERP, solution architecture, or enterprise architecture roles 

Preferred Qualifications/ Skills  

• Experience in AMS (Application Managed Support) environment with SLA-based operations.   

• Familiarity with D365 release processes, update cadence, and regression testing cycles.   

• Exposure to Power Platform environment management and Azure integrations.   

Why join Genpact?     

• Lead AI-first transformation – Build and scale AI solutions that redefine industries     

• Make an impact – Drive change for global enterprises and solve business challenges that matter     

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills     

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace     

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build     

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress     

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.     

Let’s build tomorrow together.    

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.     

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.