Associate Director - Platform Operations

Associate Director - Platforms Operations

Job Description Summary

The Associate Director, Platform Operations, will oversee the day-to-day operations of our platforms and business applications. The ideal candidate will have a strong background in platform management, management of business applications with excellent leadership skills, and a passion for optimizing performance and ensuring reliability.

Job Description

Key Responsibilities :

Location: Hyderabad #Hybrid

• Lead and manage the platform operations and applications operations team, providing guidance, mentorship, and support.

• Oversee the monitoring, maintenance, and optimization of platform(s) and applications performance to ensure high availability and reliability.

• Develop and implement operational plans, policies, and procedures to enhance efficiency and effectiveness.

• Collaborate with cross-functional teams to identify and resolve platform and applications related issues and improve overall user experience.

• Ensure compliance with industry standards, security protocols, and regulatory requirements.

• Analyze operational data and metrics to identify trends, areas for improvement, and opportunities for innovation.

• Manage and prioritize platform-related projects, ensuring timely delivery and alignment with business objectives.

• Stay up to date with the latest industry trends, technologies, and best practices to drive continuous improvement.

Essential Requirements :

• Bachelor’s degree in computer science, Information Technology, or a related field (master's degree preferred).

• Proven experience in platform operations, with a minimum of [5] years in a leadership role.

• Strong knowledge of platform management, monitoring tools, and performance optimization techniques.

• Excellent problem-solving skills and the ability to make data-driven decisions.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and is a plus.

• Strong understanding of security best practices and regulatory compliance.

Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model

Experience Level

Mid Level