Senior Associate - Clinical Supply Chain Technologies

Role Description 

You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, and accurate, while also enhancing discipline, process rigor, and transparency. 

Performance & Process Management  

• Keep business process related procedures up to date and inspection ready. 

• Support root cause analysis and ongoing process improvement initiatives. 

• Support the global team during audits and inspections. 

Cross-Functional & Global Collaboration  

• Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.   

Compliance & Governance  

• Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.  

• Provide support for deviation management, change control processes, risk assessments, and ensuring inspection readiness.   

Roles & Responsibilities  

Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:  

• Manage intake process for tickets in ServiceNow assigned to the DSCT resolver group by allocating tickets appropriately and categorizing them by root cause for metrics tracking and visibility. 

• Monitor Clinical Data Quality reports to uphold SAP system data integrity. 

• Oversee and update Clinical Customer Master data within the SAP system to ensure precise and timely shipment of finished clinical goods to designated sites. 

• Help manage the DSCT team dashboard and attend weekly team meetings. 

• Attend DSCT weekly system issue meetings. 

• Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process. 

Functional Skills  

Must-Have Skills:  

• Proficient in SAP Order to Cash and/or Plan to Stock processes. 

• Experienced with information systems management platforms, such as Service Now. 

• Proficient in using data query tools such as Syniti and Power BI. 

• Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions. 

Basic Qualifications 

• Bachelor’s degree or Master’s degree with 5+ years of ERP or Information Systems experience