Application Support Engineer

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Consultant - Command Centre Monitoring Specialist

We are seeking a proactive Monitoring Engineer to join our Command Centre team. The ideal candidate will have hands‑on experience supporting and monitoring Azure cloud infrastructure, on‑prem systems, and enterprise monitoring platforms used at Ryan. You will primarily provide L1 monitoring and incident response, ensuring availability, performance, and stability across critical environments.

Responsibilities

Monitoring & Event Management

• Monitor Azure infrastructure including virtual machines, networking components, storage, application services, and databases using Azure Monitor, Log Analytics, Application Insights, and other Ryan‑specific platforms.
• Actively monitor enterprise systems using tools such as:
  • Observability Suite
  • PRTG (Paessler Monitoring)
  • Spotlight (Database/Infrastructure Monitoring)
• Configure, tune, and maintain monitoring dashboards, alerts, and thresholds to ensure service health.
• Track and respond to real‑time infrastructure and application alerts.

Incident Detection & L1 Response

• Provide L1 support for incidents detected through monitoring tools or escalated by internal teams.
• Perform initial troubleshooting on issues related to:
  • Availability
  • Connectivity
  • Latency
  • Infrastructure/service health
• Document findings, take corrective actions where applicable, and escalate to L2/L3 teams as needed.

Performance & Health Checks

• Perform routine infrastructure health checks across cloud and on‑prem systems.
• Identify basic performance deviations and anomalies, raising issues to engineering teams for deeper analysis.
• Support capacity, utilization, and performance reporting using available monitoring data.

Automation & Scripting (Basic Level)

• Use basic PowerShell, Azure CLI, or available automation tools to execute monitoring scripts, runbooks, or standard health checks.
• Assist in executing automated workflows created by engineering teams.

Documentation & Reporting

• Maintain detailed incident logs, runbooks, monitoring dashboards, and shift handover documentation.
• Provide scheduled reports on system health, alert trends, recurring issues, and infrastructure performance.

Collaboration & Escalation

• Work closely with Command Centre colleagues, cloud engineers, network teams, and application owners to ensure fast resolution and reduce downtime.
• Participate in incident review meetings to improve detection and response processes.
• Contribute suggestions to enhance monitoring coverage and reduce false positives.

Tools & Platforms

The role requires operational familiarity with:

• Azure Monitor, Log Analytics, Application Insights
• Observability Suite
• PRTG Network Monitor
• Spotlight for server/database monitoring
• Azure Automation, Runbooks, basic ARM/Bicep execution
• Middleware and app stack basics (IIS, Tomcat, .NET, etc.)

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

• Exposure to Azure cloud environments.
• Experience working with enterprise monitoring tools (Observability Suite, PRTG, Spotlight, Azure Monitor).
• Hands‑on involvement in L1 incident management and environment monitoring.

Preferred Qualifications/ Skills

• Strong understanding of basic Azure components (VMs, storage, networking, App Services).
• Ability to identify and triage incidents quickly.
• Basic scripting skills (PowerShell, CLI) preferred.
• Strong communication skills and ability to work in a 24/7 Command Centre environment.
• Understanding of monitoring and alerting concepts.

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.