Customer Service Consultant - International Voice Process

Consultant - Customer Service

Job Description

Greetings from Sutherland for Freshers and Experienced Folks!!!
We are hiring candidates for International Voice Process.

Job Criteria:

1) Excellent verbal communication skills.
2) Minimum 1 Year of experience in an International BPO.
3) Freshers with Excellent communication skills.
4) Should be available to join us immediately.
5) Ability to handle real-time International voice calls.

In this role, you will get to:

1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.

Selection Process:

1) HR Interview (Walk In)
2) SD Panel Interview
3) Voice Assessment

Shift Timings & Off: 5-days' work, week with rotational shifts Predominantly night shifts

Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.

Work Location: 7th Floor, North Wing DivyaSree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana 500104

 

Qualifications

Any Graduate can apply.

Additional Information

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Experience Level

Entry Level