Customer Service Representative

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Customer Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working closely with project teams to ensure that the software meets specific business requirements. The engineer actively engages in iterative development cycles, applying modern methodologies to build scalable and efficient solutions that align with organizational goals. Collaboration and continuous refinement of software elements are key aspects of the daily workflow, ensuring that the final product delivers optimal performance and user satisfaction.


Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with colleagues to enhance service delivery and share best practices.
- Maintain detailed documentation of customer interactions and resolutions.
- Assist in identifying trends in customer feedback to support continuous improvement.
- Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Customer Service Management.
- Strong communication skills to effectively interact with customers and internal teams.
- Ability to manage multiple customer requests and prioritize tasks efficiently.
- Experience in using customer relationship management tools and software.
- Problem-solving skills to identify issues and provide appropriate solutions.
- Capability to work collaboratively within a team environment.

Additional Information:
- The candidate should have minimum 3 years of experience in Customer Service Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.