Customer Contact Communications Associate

Customer Contact Comms Associate-Messaging

Skill required: Omnichannel - Customer Service Technology
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving partner query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and partner-focused professional to join our Client operations team within the Next Generation Customer Operations process. This role is dedicated to enhancing partner and customer service through structured and optimized processes. You will be responsible for handling queries from partners, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong written communication and service skills to manage the interactions handled between emails and chats. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? -Agility for quick learningCommitment to quality -Written and verbal communication -Superior language and customer service mindset -They will be able to support partners with Client consumer products -Basics of Microsoft Word / Excel / PPT -Representative should be quick learner and adapt the new learnings within the Project -Good communication skills over all the channels, i.e., Chat, Email and Calls -Understanding of latest products/services and/or ecosystem being supported. Examples: -Sheets, Docs, presentation etc
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within partner, vendor and client You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work