Customer Service Executive
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Service Executive-SUPPORT SERVICES-Customer Service
Customer Service Manager - Support Services-Customer ServiceJob Role
End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.
Preparing weekly ,Fortnight and Monthly MIS
Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.
Job Requirements Graduate
Excellent written and oral communication skills
Eye for details
Proficient in MS Office applications
Prior experience of Customer Service in Retail Assets will be an added advantage
Should be a quick thinker and be able to communicate resolution/solutions to customers effectively
Strong interpersonal Skills
Knowledge of systems like Siebel, Core
Experience Level
Executive LevelJob role
Job requirements
About company
Similar jobs you can apply for
Field Sales
Real Estate Sales Manager
Eagle InfraWork from OfficeFull TimeMin. 1 year
Basic EnglishGaming Host
Smaaash EntertainmentWork from OfficeFull TimeAny experienceBasic English
Customer Support Executive
Meddirect ServicesWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishTelecaller
C2 AssociatesWork from OfficeFull TimeAny experienceNo English RequiredReceptionist Cum Telecaller
Sunshine Beauty And SpaWork from OfficeFull TimeAny experienceBasic English
Customer Care Executive
Talentarget SolutionWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English