Customer Services Inbound Process
Globiva Services Private LimitedFixed
₹17,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹17,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Benefits include: Overtime Pay, Annual Bonus, PF
Job Description
Customer Services inbound processCompany: Globiva Services Pvt Ltd
Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad
About the RoleGlobiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.
- ResponsibilitiesAnswer inbound customer calls and resolve queries related to banking services and products.
- Provide accurate and timely information while maintaining high service quality.
- Build positive customer relationships by ensuring clear communication in English and regional language.
- Maintain detailed records of customer interactions in the system.
- Escalate unresolved or complex issues to the appropriate department.
- Meet daily/weekly performance metrics like call handling time, resolution, and quality.
- Ensure compliance with company policies, process guidelines, and regulatory requirements.
- Qualifications & ExperienceGraduate (any discipline).
- Freshers or candidates with 0–1 year of customer service/BPO experience.
- Excellent communication skills in English + Hindi
- Basic computer literacy and good typing skills.
- Strong interpersonal and problem-solving abilities.
- Job DetailsSalary: ₹17,000 – ₹18,000 per month (depending on process and profile).
- Shift: 24/7 rotational shifts.
- Week Off: 1 rotational weekly off.
- Employment Type: Full-time.
- Industry: Banking / Financial Services.
- Why Join Globiva?Opportunity to work with leading Indian banks.
- Career growth in the customer service and BPO sector.
- Exposure to both domestic and linguistic customer service.
- Inclusive and performance-driven work environment.
Job role
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About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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