Customer Support & Admin

Job Summary

We are seeking a proactive and organized Customer Support & Administrative Assistant to join our team. This role involves assisting customers with inquiries and providing general office support to ensure smooth daily operations.

Key Responsibilities

Customer Support:

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer issues, escalations, and follow up to ensure satisfaction
• Maintain accurate records of customer interactions and transactions
• Provide product/service information and troubleshoot basic problems
• Collect and relay customer feedback to relevant teams

Administrative Support:

• Manage office correspondence (emails, mailings, and phone messages)
• Organize and maintain electronic and paper filing systems
• Order office supplies and manage inventory

Qualifications & Skills

• Graduation
• Basic verbal and written communication skills
• Strong organization, time-management, and multitasking abilities
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Friendly, patient, and customer-focused attitude
• Ability to work independently and collaboratively in a fast-paced environment

Location: Hyderabad (6‑day work week)

Timings: 1:00 PM to 10:00 PM