Business Systems Analyst - Customer Experience & Order Management

CX OM BUSINESS SYSTEMS ANALYST

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

This Job is part of CX OMI / OM BI Desk providing critical, customer‑facing and internal reporting that directly supports CX OM operations, CSO, and Sales Operations. This function is foundational to daily execution, leadership visibility, and cross‑functional coordination—particularly during reporting model transitions and Snowflake migrations. The work supported by this role is ongoing, operationally critical, and not temporary in nature.

• Operational Continuity: own and support customer‑critical reporting subscriptions (backlog, shipment, account‑specific reporting) and serve as a first line of response for BI desk issues.
• The role requires immediate productivity, CX domain knowledge, and established stakeholder trust.
• The scope includes long‑horizon responsibilities such as reporting rationalization, migration of a large reporting footprint to Snowflake/or any other as per business need, and ongoing issue resolution.

Strategic Value:

• Ensures stability during reporting model transitions and Database migration (ex: Snowflake)
• Reduces reporting complexity and operational debt through rationalization
• Strengthens CX OM resiliency during market volatility
• Enables future automation and AI enablement efforts (including early Copilot Studio work)

Job Requirements:

• Educational Qualifications : Bachelors degree, preferably in technology
• Years of Relevant Experience : Minimum 2 years
• Technical Skills / Tools Proficiency : SQL, Power BI, MS Office suite, understanding of DBMS
• Domain / Functional Expertise : Awareness in Supply Chain Management, Order Management
• Language/Soft Skills/Interpersonal Skills : Proficient in English, both in written and verbal, Good collaborator, good Team player, Take initiatives in alignment with the team, curious to learn and explore new tools and opportunities.
• Analytical & Problem-Solving Abilities : High analytical skills, enthusiasm to take up and solve business and technical problems.
• Certifications & Licenses : Preferred - Microsoft Certified: Power BI Data Analyst Associate (PL-300).
• Further scope and expectations : AI Adoption, Knowledge in evolving AI tools & AI best practices, Basic idea on AI driven Power BI features, AI-First Thinking, integration of AI.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.   

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

Experience Level

Mid Level