Senior Data Analytics Analyst

Data Analytics, Senior Analyst (Tableau exp mandatory)

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Job Category

Data

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We're looking for a Data Analytics, Senior Analyst to join our Renewals Data & Insights team. This is a high-impact role for a self-driven professional who can operate independently, and contribute across full lifecycle of analytics solutions from requirements to delivery. You'll be a trusted partner to business teams, driving adoption, capturing feedback, and keeping things running smoothly without needing close oversight.

Responsibilities

* Dashboard Development: Design, develop, and maintain production-grade Tableau dashboards and visualizations; translate business requirements into scalable, performant, and user-friendly solutions; optimize data sources, extracts, and live connections for reliability and speed
* Data Architecture: Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance
* Adoption: Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization
* Operational Support: Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders
* Documentation: Maintain clear, up-to-date documentation for dashboards, data sources, and support processes

What Success Looks Like

* Stakeholders trust and actively use the dashboards you own - adoption and engagement metrics trend up
* Enhancements are delivered within agreed timelines with minimal follow-up needed
* You are the go-to person for Tableau on the team - stakeholders reach out to you directly and proactively
* Issues are identified and resolved before they escalate - you don't wait to be asked
* New users are onboarded smoothly and become self-sufficient quickly

Desired Skills & Experience

* 5+ years of experience in renewals/sales analytics, business intelligence, or a related field
* Strong proficiency in Tableau; ability to write complex calculated fields, LOD expressions, table calculations, and dynamic parameters; experience optimizing workbook performance - load times, extract strategies, and efficient viz design
* Solid SQL skills with hands-on experience with Snowflake or equivalent enterprise data warehouse
* Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences
* Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
* Familiarity with Salesforce CRM, CRM Analytics is a plus
* Experience working in Agile/Scrum environments

Education

* Bachelor’s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level

Senior Level