Senior Manager - Delivery Excellence

Delivery Excellence-Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Senior Manager – Delivery Excellence (Consulting)

 

 

Position Summary

 

As a Senior Manager in the Delivery Excellence (DEX) function within EY GDS Business Consulting/ Risk Consulting you will support the implementation of quality and delivery governance across consulting engagements. You will work closely with delivery leaders to ensure engagements meet EY’s standards for quality, efficiency, and client satisfaction. This role focuses on developing and driving consistent delivery practices, supporting delivery reviews, and contributing to continuous improvement initiatives.

 

 

Key Responsibilities

 

• Responsible for driving exceptional service delivery and strategic initiatives in partnership with functional leadership.
• Oversee delivery performance and governance, ensuring alignment with the service line’s delivery framework.
• Develop delivery excellence frameworks that include key milestones, resource allocation, and performance metrics.
• Assist in conducting delivery reviews across engagements and support mitigation planning.
• Promote standardized delivery methodologies and support scalability of service delivery models.
• Identify improvement opportunities and contribute to refining delivery processes.
• Liaise with regional consulting leaders and support escalation management.
• Mentor junior team members and foster a culture of quality and continuous improvement.

 

 

Qualifications & Experience

 

• Bachelor’s or Master’s degree in Information Systems, Engineering, or related field.
• 15+ years of experience in professional services delivery or consulting.
• Exposure to delivery governance, client engagement, and risk management.
• Hands on experience to MS Excels (formula, VBA, charts), Power BI (Data visualization), MS-Power point, MS Visio
• Familiarity with CMMI, ISO, and other quality frameworks.

 

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Experience Level

Senior Level