Delivery Operations Associate Manager

Delivery Operations Associate Manager-Messaging

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations As a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You’ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.
What are we looking for? •Results orientation Thoughtful Leadership •? Attention to detail with a process-oriented mindset ? High level of discretion and sound judgment in handling sensitive accounts ? Effective written communication skills and documentation abilities ? Ability to work independently and manage time efficiently across multiple workflows
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts •Project/Program Management, Operations, Stakeholder Management, Content & Writing, Event Management •Planning and execution -End-to-end planning and logistical coordination for volunteer engagements -Internal Communications- Draft internal comms and marketing collateral in partnership with Client internal comms team - Schedule, coordinate, and manage logistics for collaborative meetings (Local Champion meet ups, coalition meetings) -Program support -provide hands-on support for the launch of scaled volunteering initiatives, particularly for AI Corps but also for select Client Serve or executive engagement projects. -Impact Tracking- Assist in the collection of data and information to track the reach and impact of Client programs