Deployment Lead - IT Service Management

Deployment Lead

Project Role : Deployment Lead
Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment plan that encompasses scheduling, budgeting, and resource allocation. The role requires close collaboration with various project teams to ensure all deployment activities are synchronized and interdependencies are effectively managed. Monitoring progress and controlling the deployment process are key daily tasks, alongside facilitating training sessions and pilot programs to support a smooth rollout. This position demands proactive coordination and continuous communication to align efforts and achieve successful deployment outcomes.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the development and implementation of deployment strategies to ensure timely and efficient delivery.
- Facilitate communication between stakeholders to maintain transparency and alignment throughout the deployment lifecycle.
- Monitor deployment metrics and adjust plans as necessary to address challenges and optimize performance.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of IT service management processes and best practices.
- Experience in coordinating cross-functional teams and managing complex project schedules.
- Ability to analyze deployment metrics and generate actionable insights.
- Skilled in resource planning and budget management within IT projects.
- Excellent communication and stakeholder management capabilities.
- ServiceNow to third party application integration experience is must*.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.