Disability and Leave Services Investigator

DLS Investigator, BRV TIP, DLS Trust and Integrity Program

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. You will join a leadership team with responsibilities that require creativity, technical expertise and business sense. If you thrive in a dynamic environment with demanding business partners and enjoy finding solutions to meaningful design challenges at scale this position is for you.

The DLS Trust and Integrity Program (TIP) investigates potential fraud and abuse for the Disability and Leave Services (DLS) organization. The team offers our internal customers a single threaded point of contact for investigating fraud, abuse and analyzing trends related to disability, leave or accommodation, and clinical cases. The team provides data driven and innovative results yielding company savings, and compliant use of DLS programs.

This individual contributor position will investigate and manage a block of cases deemed suspect of fraudulent activity or cases that require additional inspection ensuring the utmost case integrity as it aligns to the Amazon Leadership Principles. The selected candidate will manage a scalable workload to compliantly manage these cases, producing measurable results from investigative findings. The ideal candidate will dive deep and proactively look for opportunities to increase service quality, customer obsession, and drive efficiencies.

The selected candidate will collaborate and work cross-functionally within DLS and across the organization from a DLS Investigations standpoint. The successful candidate will have proven experience with investigations, with preferred qualifications in leadership, compliance, providing top quality written investigation summaries and the ability to articulate all aspects of the investigations they were responsible for.

Basic Qualifications

- 3+ years of human resources experience
- Knowledge of HR systems
- Currently has, or is in the process of obtaining, a Bachelor's degree
- 1+ years of experience in fraud or related investigations
- Do you have experience handling cases related to employee misconduct, fraud, or policy violations?
- Do you have experience preparing investigation reports and presenting findings to stakeholders?
- Do you have hands-on experience conducting end-to-end workplace investigations?

Preferred Qualifications

- Experience that has required the exercise of tact, initiative, ingenuity, resourcefulness, and judgment in collecting, assembling, and developing facts, evidence and other pertinent data through investigative techniques
- Human Resources experience
- Knowledge of federal and state disability laws regarding employees with disabilities, specifically ADA/ADAAA and FMLA
- Adept at interpretation and administration of leave and disability programs and policies in accordance with applicable federal and state laws
- Proven ability to build strong relationships and influence others while working cross functionally with varying levels of the organization
- Do you have strong analytical and problem-solving skills in investigation scenarios?

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.