E-Commerce Executive

Marketplaces, Quick Commerce & Delivery Operations Location: Hyderabad (on-site) | Experience: 2–5 years | Reports to: Brand Head About the role We make premium Mediterranean dessert at a standard India hasn't seen before: hand-layered and priced like a luxury good, because it is one. Our customers find us at airports and in our stores. Now we want them to find us on their phones. This role owns that. You will build and run our presence across Amazon, quick commerce, and marketplace channels—and you will own the box actually reaching the customer, intact and on time. Growth and fulfillment are one job here, not two. What you'll own Amazon (primary channel) ● Full Seller Central / Vendor Central ownership: catalogue, listings, buy box, FBA vs. Easy Ship decisions ● A+ Content and Brand Store — build them, iterate them, don't inherit them ● Amazon Ads: Sponsored Products, Brands, Display. Own the ACoS and TACoS targets ● Manage Brand Registry, counterfeit takedowns, and negative review responses ● Own FBA inventory planning against shelf life. Baklava has an expiry date; forecasting errors become write-offs Quick commerce (Blinkit, Zepto, Swiggy Instamart, BigBasket) ● Dark store listing, assortment, and city-level availability planning ● Negotiate and manage platform margins, visibility slots, and ad spends ● Build the quick commerce SKU architecture—impulse packs vs. gifting boxes are different animals ● Own fill rate, in-stock %, and OOS recovery with the supply team Fulfilment & delivery operations ● Own the daily dispatch cycle across all channels—pick-pack SLAs, courier allocation, dispatch cut-offs ● Cold-chain and packaging integrity for a perishable, fragile, premium product. The unboxing is part of the product ● Manage RTO, NDR, damage claims, and platform-side reimbursements ● Escalation ownership when a Rakhi gifting order lands late. Premium customers don't forgive twice ● Weekend and festive dispatch load planning with the kitchen and warehouse teams Marketplaces & D2C support ● Flipkart, and category-relevant platforms (Nykaa, Tata Cliq Luxury, Swiggy/Zomato gifting) ● Support the D2C site with catalogue hygiene, offer setup, and channel-conflict guardrails Commercial ownership ● Channel P&L visibility: gross margin after platform commission, ads, returns, and logistics ● Pricing discipline across platforms — no undercutting the brand, no race to the bottom ● Festive calendar planning: Diwali, Rakhi, Eid, Christmas, wedding season. 60% of our year lands in a few weeks ● Weekly reporting on GMV, conversion, ROAS, session share, category rank, and delivery SLA adherence What we're looking for Must have ● 2–5 years in e-commerce or marketplace management, with hands-on Amazon Seller Central experience (not agency-supervised) ● Hands-on with day-to-day delivery operations—order flow, dispatch cut-offs, courier and 3PL coordination, RTO and NDR handling. You should be able to tell us why a shipment missed its SLA before the platform does ● Demonstrated ownership of an ads budget and a clear view of what ACoS you ran and why ● Working knowledge of at least one quick commerce platform's backend ● Advanced Excel—pivots, lookups, basic modeling. You will build the channel P&L, not receive it ● Comfort with FSSAI labelling, shelf-life SLAs, and perishable-goods logistics Strongly preferred ● Experience in premium F&B, gourmet foods, chocolate, or gifting categories ● Exposure to seller-side negotiations with quick commerce category managers