Service Desk Engineer

Engineer - Service Desk

Job Family:

User Support (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Work as a Service Desk/ helpdesk/desktop support Engineer.
• Will provide technical assistance to Global users
• Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
• Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
• Route more complex problems to our internal next-level IT support staff by following correct process and procedures.
• Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
• Work in night shifts, to support users in USA and various other locations.

What You Will Need:

• Should be Engineering/Science graduate
• Minimum 2+ years of relevant experience in a Service Desk role
• Strong verbal and written communication skills in English

• Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories
• Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards
• Should have working knowledge in any ticketing tools, preferably ServiceNow
• Willingness to work only in night shifts

What Would Be Nice to Have:

• Certifications such as MCP and ITIL V4
• Quick learner and eager to grow with us.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Experience Level

Mid Level