Lead - Process Improvement and Operations Strategy

EU FBA SX-VOS Lead, EU FBA

Amazon currently seeks a creative, dynamic, and experienced Process Improvement individual to join our EU FBA SX & Operations team. This role will drive complex strategic projects across our European operations network. A successful candidate must be able to work independently, thrive in ambiguous environments, effectively influence internal/external partners at all levels of the organization, and foster the professional growth of team members. This role will particularly suit someone with exceptional analytical abilities, relationship building skills, and superb project management capabilities,
Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.


Key job responsibilities
• Drive complex strategic projects that deliver significant improvements for Selling Partners and Amazon

• Data-driven analysis of operational processes to identify and implement sustainable improvements

• Establish business goals, as well as supporting metrics and key performance indicators (KPI) for success

• Build and maintain strong relationships with key stakeholders across global product, program and operational teams to build scalable solutions


A day in the life
A typical day for EU FBA will focus on to optimize fulfillment operations across Europe, analyzing data to drive efficiency improvements, and collaborating with global teams to enhance seller services. They'll split their time between mentoring their team, implementing process improvements using Lean/Six Sigma methods, and developing solutions to reduce costs while improving service quality for Amazon's selling partners.

About the team
Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level