Field Service Technician

Atria Convergence Technologies

Banjara Hills, Hyderabad

₹20,000 - ₹50,000 monthly*

Fixed

20000 - ₹30000

Average Incentives*

20,000

Earning Potential

50,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 6 months

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

123 applicants

Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, Health Insurance

Job Description

Job Descriptions:


Looking for Network Technician - Deployment & Fault Repair Field Technician - Deployment & Fault Repair



Key Responsibilities:


  1. Ensure resolution of service request as per defined timeline and service level agreement.
  2. Identify and analyse fault cases to minimise repeat or re-open cases.
  3. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs
  4. Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers.
  5. Manage escalation from internal/external customers related to the product.
  6. Coordinate with local cable operators (LCOs) to provide timely support to the customers.
  7. Coordinate with cross-functional teams to ensure faster installation and resolution.
  8. Understand the ACT work app leveraged by the engineers and wiremen.
  9. Understand and resolve the challenges and issues faced by local cable operators (LCOs).


Interested Candidates can reach out via contact : 9121803768

Job role

Work location

8-2-618/B, Mithila Nagar, Banjara Hills, Hyderabad, Telangana 500034, India

Department

Maintenance Services

Role / Category

Service & Repair

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

10th or Below 10th

English level

Basic English

Age limit

18 - 35 years

Gender

Male

About company

Name

Atria Convergence Technologies

Address

8-2-618/B, Mithila Nagar, Banjara Hills, Hyderabad, Telangana 500034, India

Job posted by Atria Convergence Technologies

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