Job Descriptions:

Looking for Network Technician - Deployment & Fault Repair Field Technician - Deployment & Fault Repair

Key Responsibilities:

1. Ensure resolution of service request as per defined timeline and service level agreement.
2. Identify and analyse fault cases to minimise repeat or re-open cases.
3. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs
4. Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers.
5. Manage escalation from internal/external customers related to the product.
6. Coordinate with local cable operators (LCOs) to provide timely support to the customers.
7. Coordinate with cross-functional teams to ensure faster installation and resolution.
8. Understand the ACT work app leveraged by the engineers and wiremen.
9. Understand and resolve the challenges and issues faced by local cable operators (LCOs).

Interested Candidates can reach out via contact : 9121803768