Global Process Architect

Global Process Architect

Global Process Architect

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Job SummaryThe Global Process Architect supports the governance, development, and continuous improvement of end-to-end enterprise processes. This role focuses on delivering value through process oversight, requirements gathering, improvement, and integration to enable consistent and efficient service delivery. Working closely with business leaders, Centers of Excellence (COEs), sub-process owners, and key stakeholders, the Process Architect applies process, system, Agile delivery, and change management expertise to enhance efficiency, effectiveness, and employee experience. The role balances analytical thinking with hands-on execution, aligning processes, data, technology (including Workday), and policies across the organization while managing competing priorities.Core Responsibilities

• Support the development and communication of a clear vision for end-to-end processes, including associated data, policy, system, and technology considerations, maintaining a future-focused perspective
• Conduct system and business requirements gathering by partnering with stakeholders to document current-state processes, define future-state requirements, and translate business needs into functional requirements for HR systems, including Workday
• Review end-to-end process performance and support governance activities related to process adoption, system utilization, and business demand
• Support global deployment and adoption of end-to-end processes, enabling regional and local customization as required
• Develop and maintain a prioritized pipeline of process, system, and capability improvements; assist in building Agile-based business cases and delivery roadmaps that quantify cost, benefits, and value
• Participate in Agile project delivery activities, including backlog refinement, user story development, sprint planning, stakeholder collaboration, and iterative process and system enhancements
• Apply structured change management methodologies (e.g., change impact analysis, stakeholder assessments, communication and training planning) to support successful adoption of process and system changes
• Identify process, system, and data risks that may impact global operations and escalate issues as appropriate
• Support the development and maintenance of governance frameworks to monitor process adherence, system configuration compliance, and data integrity across regions
• Stay informed on process improvement, Agile delivery, HR technology (including Workday), and change management leading practices
• Collaborate with corporate functions and HR stakeholders to ensure updates to policies, procedures, systems, and processes are implemented effectively, with a strong focus on employee experience
• Partner with data owners and stewards to identify and resolve process, reporting, and data-related issues within Workday and related HR applications
• Collaborate with HR Reporting & Analytics teams and/or COEs to support the development and operationalization of reporting and analytics that measure the effectiveness and efficiency of process and system improvements
• Contribute to a culture of continuous improvement, collaboration, and iterative delivery
• Build effective working relationships with stakeholders at multiple levels of the organization

QualificationsEducation Requirements

• Required: Bachelor’s degree in Management, Operations, Information Systems, Human Resources, or a related field (or equivalent experience)

Additional Qualifications

• 3–5 years of experience in process design, process improvement, and/or project management
• 3–5 years of experience performing business and system requirements gathering, including documentation of functional and non-functional requirements
• 3–5 years of experience working with HR technology, with demonstrated hands-on Workday experience (e.g., HCM, Business Process Framework, reporting, or configurations)
• 3–5 years of experience applying Agile or hybrid Agile project management methodologies in a business or HR operations environment
• 3–5 years of experience supporting or applying change management methodologies to drive adoption of process and system changes
• Working knowledge of Agile tools and practices (e.g., user stories, backlogs, sprint planning, stand-ups, retrospectives)
• Strong analytical, documentation, communication, and collaboration skills
• Ability to manage multiple priorities in a fast-paced, evolving environment

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Experience Level

Senior Level