IT Customer Service Representative

IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in documenting incidents and resolutions to enhance team knowledge. - Collaborate with cross-functional teams to ensure effective communication during incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with IT service management tools. - Strong analytical skills to assess incidents and identify root causes. - Ability to communicate effectively with technical and non-technical stakeholders. - Familiarity with ITIL framework and best practices in incident management. Additional Information: - The candidate should have minimum 0-2 years of experience in Critical Incident Management. - This position is based in Hyderabad. - A 15 years full time education is required.